FAQ

No, once an order has been completed and confirmed, it is no longer possible to modify it.
If the order has not been processed by our logistics yet, you can eventually cancel it.
To check whether it is still possible to cancel your order, please contact our Customer service.

It is only possible to cancel the order if our logistics has not yet processed it.
To check whether it is still possible to cancel your order, please contact our Customer service.

You can find all payment methods at the following link.

Online payments have been made more secure by the new European PSD2 regulation, which was introduced on 28 December 2020 and imposes new authentication rules.
From now on, when you place an order using a credit or debit card, your bank may ask you to confirm your identity using 3D Secure authentication. There are many ways to authenticate online payments and you may be asked to confirm your identity via SMS, email or TouchID. We recommend getting in touch with your bank to ensure they have the correct contact details on file in case you are required to use SMS or email for 3D Secure authentication. If you have any questions, please contact our Customer Care team.

Any shipping costs are calculated at check-out.

Your order will be processed by our warehouse in 1-2 working days before being handed over to the courier. It will take approximately 2 to 4 working days for the courier to deliver the package to the address provided. Please note that external factors such as postal or courier delays, logistical problems, adverse weather conditions or the inability to gain access to the address provided may affect delivery times.

Any customs import charges will be borne by the recipient. Customers are therefore invited to contact the customs authorities in advance to check the potential import costs and limits.

No, once you have placed your order you won’t be able to change the shipping address.

Any customs import charges will be borne by the recipient. Customers are therefore invited to contact the customs authorities in advance to check the potential import costs and limits.

Once shipped, you will receive a confirmation email containing a tracking number, which you can use to track your order.

If there is any damage to the packaging or if the number of packages does not correspond to your order, notify the courier immediately upon delivery, indicating the nature of the problem on the delivery note, which must be returned to the courier (delivery signed for subject to checks).
ny problems relating to the physical integrity, correspondence or completeness of the items received must be declared within 7 days of delivery to our Customer Care team by sending an email to customercare@seventyvenezia.com

If you have spotted any issues with your order shipment, please get in touch with our Customer Care team as soon as possible so that we can carry out the necessary checks.
If the tracking information says your order has been delivered but you have not yet received it, please contact our Customer Care team within a maximum of 2 days of your item’s presumed delivery so that we can follow up with our couriers.

You may return a product within [xx] days from the date of delivery. The goods must be returned undamaged, complete with all parts and in their original packaging (including packaging materials and any documentation, labels, tags, or seals, etc.). Your item must be kept or used only for the time strictly necessary to establish and verify its nature, characteristics and size and must not show signs of wear, tears or stains.

To make a return, please complete the online return procedure by clicking on the following link.
Enter your order number and email address and follow the instructions provided.
Our customer service team will send you a return confirmation within a couple of working days.

Once your package has been received and the quality checks have been completed, our Customer Care will send you an e-mail confirmation.

Size exchange is currently not offered.
If the item is too big or too small, you can request a return and refund. You can then decide whether to place a new order for the desired product, in the correct size, or for a different item.

No, the return is at the expense of the customer.

For information on the return procedure, please go to the Returns and Refunds page.

No, it is not possible to return a product purchased online from a shop.

To submit your request for return due to a fault, promptly contact our Customer Service by e-mail at customercare@seventyvenezia.com or at +39 041 9690655, indicating what has happened.
You will be asked for the order number and some photos of the product, where the faulty item is clearly visible.
In case of a faulty item, you will also be asked for photos of the labels/barcodes.

If your returned item meets our requirements, you will be notified by our Customer Care team and a refund will be issued within the next 14 days using the payment method chosen to place the order.

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